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Lesson 6: Run the centre from one screen

VCVidya Coaching CentreLesson 6 of 6 · 10 min

Goal: Home, history, the team, and what it all costs.

HomeAgentsCompanyHistory & activityTeamPlan & usage

Home answers the director’s three questions at a glance: tasks used, successful tasks, anything that needs review (failed or uncertain runs), what’s coming up today, and each agent’s health.

Neha's Home: two tasks used, nothing needs review, Asha healthy.
Home for Vidya Coaching Centre: tasks used, successful tasks, all clear, agent health with Asha healthy, and the four agents

Agents lists all four: Asha (enquiries), Meera (demo reminders), Kabir (fee reminders) and Tanvi (fee receipts), with their build method, runs and status.

Your agents: Tanvi, Kabir, Meera and Asha, all Routine, with runs and status

Company arranges them like a building: put Asha and Meera on the Front desk floor and Kabir and Tanvi on an Accounts floor. New agents wait in the café until you give them a desk. 3D World shows the same building in 3D, which is a good way to explain the team to the director.

The Company page for Vidya Coaching Centre with floors and agents waiting for a desk
  1. Home shows it under Needs review.
  2. Open the agent and click History. Filter Failed, open the run, and click the red step to read the error.
  3. Schedules → Activity shows everything waiting, such as Meera’s delays and Kabir’s next scheduled run.
  4. Fix the cause using Troubleshooting. The usual suspects at Vidya: a parent’s number without 91, a template that Meta hasn’t approved yet, or a sheet column that was renamed.

The counsellors and Ravi should see their own work without sharing Neha’s login.

  1. Organisation → Invite people.
  2. Enter the counsellor’s Auto Appy account email (they sign up for free first), choose Member, and set Reports to Neha.
  3. Under Product access, switch on WhatsApp and CRM for counsellors; Ravi only needs Auto Appy for the fee agents.
  4. Send invitation. They accept it inside Auto Appy.
Invite people dialog with sneha.counsellor@example.com, role Member and product access switches
Agent Volume per month Tasks
Asha (enquiries, 2 paths) 1,200 enquiries × 3 steps ~3,600
Meera (demo reminders) 400 demos × 5 steps ~2,000
Kabir (fee reminders) 2 runs × ~123 steps ~250
Tanvi (fee receipts) 100 payments × 3 steps ~300
Total ~6,150

That’s above the free Starter plan (1,200 tasks) and comfortably inside Growth (12,000 tasks, ₹999 a month). Check the real number any time in Settings → Plan and usage, which also shows Where your tasks went by agent.

Plan and usage: Starter plan, tasks used, and where tasks went by workflow
Try it yourself
  1. Invite a colleague as a Member with WhatsApp access only.
  2. Move Kabir and Tanvi onto an Accounts floor in Company.
  3. Re-do the cost table for a centre with half the enquiries but twice the demos.
What you learned
  • HomeDaily health: tasks, failures, what's next.
  • Run historyEvery run, step by step, filterable by result.
  • OrganisationInvite people, set roles and product access.
  • Plans and billingTasks per month, and how to read your usage.
For trainers: how to teach this lesson
  • Wrap up the course: put the four agents on the board as a team chart. Ask: “Which job would you automate next at Vidya?”
  • Cost conversation: let the class estimate the task count before showing the table.
  • Bridge: the real-estate course reuses everything here and adds multiple triggers, CRM, calendars, Claude and the API.